For orders outside germany we follow the rules of the European Union Business Law (EBL).

We act upon the legal provisions of the German Civil Code (BGB) and the German Commercial Code (HGB).

Declaration of cancellation for customers

Right to cancel

You can cancel your contract declaration within two weeks without giving reasons in written form (e.g. letter, fax or email) or, when the object has been handed over to you prior to the expiry of this period, by returning the goods. The period of time commences after receipt of this information in written form, however not prior to receipt of the objects by the recipient (in the case of recurrent delivery of similar goods not prior to receipt of the first partial delivery) and not prior to compliance with our obligation to provide information in accordance with section 312c, paragraph 2 of the German Civil Code (BGB) in conjunction with section 1, paragraph 1, 2 and 4 of the BGB-InfoV and our obligations in accordance with the first sentence of section 312e, paragraph 1 of the German Civil Code (BGB) in conjunction with section 3 of the BGB-InfoV. In order to comply with the period available for cancellation, it is sufficient to dispatch the notice of cancellation or the objects in good time. The notice of cancellation is to be sent to the address mentioned above.

Consequences of the cancellation

In the event of effective cancellation, the services received by both parties are to be returned and any benefits enjoyed (e.g. interest) shall be surrendered. In the event that you are unable to return the goods or services received in full or in part, or if you are able to return them in deteriorated condition only, you may be obliged to pay compensation for lost value. This does not apply to the delivery of goods, if the deterioration of such goods is exclusively due to their inspection - as would have been possible for you e.g. in a retail shop. In addition, you are able to avoid the obligation to make compensation for lost value in connection with any deterioration of the goods, which has been caused by using them in accordance with their intended purpose, by not using the goods as if you were their owner and by refraining from doing anything that might adversely affect their value. Goods that may be dispatched by package/parcel have to be returned at our risk. You are obliged to bear the costs of such return, if the goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of EUR 40, or, in the event of a higher price of the goods, if you have not paid the price for such goods or made a contractually agreed partial payment at the time of cancellation. In other cases, the return of the goods is free of charge for you. Goods that cannot be dispatched by package/parcel will be collected from your address. Obligations concerning the reimbursement of payments have to be fulfilled within 30 days. For you, the term commences upon the dispatch of your notice of cancellation or of the goods, for us it commences upon receipt of your notice of cancellation or of the returned goods.

End of the declaration of cancellation

alkita GmbH